Join a Team That is Revolutionizing Medial Device Packaging

Technical Account Manager

Guardian Medical USA, LLC
11360 S Airfield Rd,

Swanton, OH 43558

Guardian Medical, USA, Inc. is seeking a Technical Account Manager to expand Guardian’s footprint within existing customers and support the acquisition of new customers.

Guardian Medical is a growth stage company aiming to revolutionize the way medical devices are delivered to the surgical field by Advancing Sterile Packaging. Our mission is to design and manufacture innovative sterile barrier packaging solutions that provide unparalleled protection, deliver value in the operating room and minimize the environmental footprint. We will inspire customer trust through exceptional value, service, and quality while reducing sterilization, shipping, and storage costs.

We are seeking a Technical Account Manager to nurture relationships within existing customers, to identify new opportunities, to provide technical sales support and to drive new and existing customer growth by selling Guardian’s solutions and communicating Guardian’s value proposition.

This position would work collaboratively with our VP of Business Development to shape our strategy to execute our sales, marketing, and new customer acquisition goals. We offer a fast-paced environment in a quickly growing company where you will become an integral part of our growing team and gain new skills and experience in a multitude of areas resulting in the opportunity to advance as Guardian grows.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Cultivate and maintain relationships with our customer’s technical teams to identify opportunities for upselling or cross-selling

• Provide technical support for the VP of Business Development, directly engaging with customers to understand their needs, offering suitable technical solutions and ensuring that all technical information is effectively communicated

• Direct Guardian’s marketing firm’s digital activities i.e. blogs, posts, and e-mails

• Work with Guardian’s VP of Business Development and Guardian’s marketing firm to develop and execute on Guardian’s sales and marketing strategy, priorities, and budget

• Generate sales and marketing tools/materials to optimize the sales process

• Support Project Engineer(s) in developments and validations to accelerate customer’s onboarding process

• Support Operations and Quality in customer service activity to ensure customer satisfaction.

• Coordinate and ensure proper planning and preparation for trade shows and represent Guardian positively and professionally

• Work with our engineering team to prepare technical abstracts and presentations

• Create estimates and prepare formal proposals or quotations

• Value Sell and maximize price / margin with customers to drive profitability

• Share customer feedback to shape overall business strategy and growth and assist management with the financial evaluation of the return on investment of new product or service enhancements

• National and potentially international travel is required for this position and is anticipated to be a large portion of the role

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and or ability required. 

• Solid technical background with understanding and/or ability to quickly learn technical aspects of medical device packaging and the medical device industry

• A solid foundation in sales techniques

• Ability to adapt quickly to new situations, take on multiple roles, and thrive in ambiguous and fast-paced environments

• Excellent written and verbal communication skills in English

• Ability to explain and present technical concepts in an easy-to-understand manner

• Skilled with Microsoft Office

• Excellent presentation skills

• Results-driven that can be demonstrated by setting and reaching specific goals

Required education:
BS degree or equivalent, preferably with Engineering base 

Required experience:
3 to 7 Years in technical sales, marketing and/or medical device

Job Type:
Full-time, Monday through Friday

Work Location:
In person preferred, but not required

Salary:
Base $85,000-$125,000 + performance bonuses

Benefits:

• 401(k)

• 401(k) matching

• Health, life & disability insurance

Manufacturing Technician

Guardian Medical USA, LLC
11360 S Airfield Rd, Swanton, OH 43558
Full-time

Full job description

Guardian Medical, USA, Llc is seeking a manufacturing technician to perform product assembly in a controlled environment.

Guardian Medical is a growth stage company aiming to redefine the way medical devices are delivered to the surgical field by Advancing Sterile Packaging. Our novel sterile packaging system is unique in the industry. Our core competency is built upon our ability to rapidly provide sterile packaging services: cleaning and packaging of medical devices

We are seeking a manufacturing technician to work in a highly regulated and controlled cleanroom environment to join our growing team. The technician will be an integral part of our manufacturing process. All of our finished products are sent through the cleanroom prior to shipping. This is a fast-paced environment in which the cleanroom technician will learn and master several different cleaning and packaging techniques, cleanroom protocols, with the unique opportunity to see and handle various finished products manufactured and packaged by Guardian Medical.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Independently performs assembly and packaging of components into products for the medical industry.
• Follows cleanroom procedures to efficiently perform assignments.
• Maintain accurate recording of information required using good documentation practices.
• Utilizes the ERP software to update production orders and to assist in accurate record keeping.
• Participates in the safety program and contributes to a safe and clean work environment.
• Assists other personnel to best achieve desired results in a cost-effective, safe and timely manner.
• Performs operations with sensitivity to the requirements of medical devices and implantable products.
• Ability to conduct an automatic line operation is preferred.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required.

• Ability to read and comprehend written instructions, and follow verbal directions in English.
• Ability to perform math problems including addition, subtraction, multiplication, and division.
• Adequate manual dexterity to perform assembly of small components.
• Ability to perform required visual inspection of parts including passing required vision test.
• Ability to perform computer data input
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced, team environment, as well as independently
• Ability to lift 25lbs consistently.
• Positive interpersonal skills and professional interactions with coworkers is a must
• Familiarity with cleanroom policies and procedures is preferred
• Must be willing to work in a cleanroom environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required education:
High school or equivalent

Required experience:
Manufacturing and/or quality experience preferred.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):
Do you smoke? Smoking is not compatible with a clean room environment.

Education:
High school or equivalent (Required)

Experience:
Technician/Manufacturing: 1 year (Preferred)

Language:
English (Required)

Work Location: In person